Our registered office is in Indianapolis, Indiana. Our mailing address is P.O. Box 20385, Indianapolis, IN 46220

• Mars Walker guarantees that all shoes will substantially conform to the specifications as detailed on the Website. Minor, non-material variations due to the handmade and custom nature of the product are not grounds for return or refund.
• Upon delivery, the Buyer must inspect the shoes for defects and conformity with the order. Returns are accepted only for defective or non-conforming shoes, provided that the shoes are unused, and the return is initiated within 30 days of delivery.
• Upon receipt of a compliant return, the purchase price and applicable shipping costs will be refunded using the original payment method.
• Due to the high degree of customization, bulk orders and custom orders in production (subject to Force Majeure events) are non-refundable unless Mars Walker is unable to ship the product within 120 days.
• Prototype and express prototype service fees are non-refundable due to the extreme personalization involved.

For detailed return instructions, please refer to the Returns section on our Website.

1. Information 

About Us

We are Eway Global Media & Technologies, LLC/Mars Walker, a limited liability company registered and incorporated under the laws of the State of Indiana, trading as Mars Walker. 

Our registered office is in Indianapolis, Indiana. Our mailing address is P.O. Box 20385,

Indianapolis, IN 46220.

We operate a website at www.MarsWalker.Shop. Through our online platform, you can buy or custom order a pair of handcrafted shoes designed in Indianapolis, Indiana and made in Italy. Our final product is quality, comfort, and care. Our Customers are the beneficiaries. Our goal is to deliver this quality to people all around the world.

These Terms and Conditions (“Terms”) apply to your use of the Mars Walker website and services (“Services”). By accessing or using our Website or Services, you agree to be bound by these Terms. Mars Walker reserves the right, at its sole discretion, to modify these Terms at any time. The version displayed on the Website at the time of access will govern your use.

2. Interpretation

In these Terms, the following definitions apply:

• Agreement: The Subscription Form and these Terms, which together constitute the entire agreement between you (“Customer”) and Mars Walker.
• Authorised Users: The Customer and any employees, agents, or independent contractors who are authorised by the Customer to use the Services and accompanying Documentation.
• Business Day: Any day that is not a Saturday, Sunday, or public holiday in The Netherlands.
• Buyer: A natural person, at least 18 years old, who orders shoes via the Webshop.
• Campaign: A project created by the Customer on the Website to sell a specific shoe design through the Webshop.
• Confidential Information: Information that is proprietary or confidential, clearly marked or identified as such.
• Customer: The natural person or entity with whom Mars Walker enters into this Agreement, whether in a B2B, B2B2C, or B2C relationship.
• Customer Data: Information provided by the Customer or Authorised Users in connection with the use of the Services.
• Effective Date: The date on which this Agreement becomes effective as specified in the Subscription Form.
• Initial Subscription Term: The initial period for which the Agreement is effective as set out in the Subscription Form.
• Normal Business Hours: 9:00 am to 6:00 pm EST on each Business Day.
• Privacy Policy: Mars Walker’s policy regarding the collection, use, and storage of personal data.
• Sales Tax, VAT, or Similar: Taxes applied in accordance with the applicable laws in the relevant jurisdiction.
• Services: The online platform provided by Mars Walker to design and sell custom shoes.
• Subscription Form: The form available on the Website that, once completed and submitted, together with these Terms, constitutes your entire agreement with Mars Walker.
• Support Services Policy: Mars Walker’s policy for providing support related to the Services as available on the Website.
• Terms and Conditions: These Terms, as amended from time to time.
• Virus: Any software, code, file, or programme that may disrupt or otherwise adversely affect computer software, hardware, or networks.
• Website: The Mars Walker website located at https://www.marswalker.shop
• Webshop: The online store available via the Website.

Clause headings in these Terms are for convenience only and shall not affect their interpretation. References to the singular include the plural and vice versa.

3. Use of the Website and Services

3.1 Acceptable Use

The Customer agrees not to use the Website or Services to:

• Transmit or store any Viruses or upload materials that are unlawful, harmful, threatening, defamatory, obscene, infringing, harassing, or otherwise offensive;
• Infringe any third-party intellectual property rights;
• Facilitate illegal activity or promote violence;
• Discriminate on the basis of race, gender, religion, sexual orientation, or any other protected characteristic; or
• Cause damage or injury to any person or property.

The Customer shall indemnify Mars Walker for any breach of this section by itself or its Authorized Users. Mars Walker reserves the right to disable access to any content or service that violates these provisions.

3.2 Restrictions

The Customer shall not, except as permitted by law or as otherwise agreed with Mars Walker:

• Provide the Website or Services to third parties for commercial exploitation.
• License, sell, rent, lease, transfer, or assign the Services or the Website to any third party.
• Assist any person in obtaining unauthorized access to the Website or Services.

The Customer is responsible for preventing any unauthorized access to their account and must notify Mars Walker immediately if such unauthorized access occurs.

4. Mars Walker’s Obligations

Mars Walker undertakes to provide the Services with reasonable skill and care. We will ensure that production and delivery of custom shoes meet market standards, subject to possible delays due to planned maintenance, unscheduled maintenance, or events beyond our control (Force Majeure).

While we strive to provide an uninterrupted and error-free experience, Mars Walker does not guarantee that the Website will be available at all times or free from errors. Issues arising from individual device configurations, viruses, or third-party software are not within Mars Walker’s control. We recommend using an up-to-date web browser (e.g., Chrome) for optimal performance.

If the Website or Services do not conform to these obligations, Mars Walker will use commercially reasonable efforts to remedy the situation or provide an alternative solution, which shall be your sole and exclusive remedy.

5. Customer’s Obligations

The Customer shall:

• Accurately complete the registration process on the Website and be at least 18 years of age.
• Maintain the confidentiality of their login credentials.
• Provide Mars Walker with any information reasonably required for the performance of the Services.
• Comply with all applicable laws and regulations.
• Ensure that any Authorized Users adhere to these Terms.
• Maintain their own network connections and telecommunications; Mars Walker is not responsible for issues arising from these.
• Acknowledge that they do not acquire any rights in the shoes beyond those expressly granted in this Agreement.
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6. Application, Registration, and Creation of Custom Shoes

A client may request Mars Walker to assist with custom shoe designs through our partner artisans in Italy. In which case, clients will be directed to a third-party Website and services. At which time all terms and conditions of the Creation of Custom Shoes relate to said third-party partners' terms and conditions.  All submitted designs are subject to approval by Mars Walker and their third-party partners. Once approved, the shoe design will be made available for purchase and delivery.

Pre-orders require a set number of pre-orders—either three (3) or seven (7), must be sold before a shoe design is manufactures. As a result, delivery times may vary depending on, but not limited to, shoe style, details, materials availability, and shipping logistics, as specified by the campaign. If the required pre-order threshold is not met within 30 days, the campaign will not automatically enter production, and buyers will be refunded in accordance with our Refund and Returns Policy available on the Website. Mars Walker reserves the right, at its sole discretion, to proceed with production even if the pre-order goal is not reached.

7. Use of the Web shop by Authorized Users

Authorized Users may use third-party links on the Web shop that offer:

• B2B: Orders such as prototypes, bulk orders, or regular pre-orders for marketing, R&D, or resale purposes.
• B2B2C: Orders or pre-orders delivered directly to the final Customer using our e-commerce tools.
• B2C: Direct orders placed by final Customers.

In the future, Customer portals may be in place for ordering and rewards programs. Specific rules for rewarding, cashing out, or converting rewards credits will be provided within the Customer user dashboard.

8. Prices, Payment, and Refunds

8.1 Prices and Payment

• All prices are quoted in the applicable currency and include value-added tax (VAT) unless otherwise noted.
• Payment must be made in advance via accepted payment methods (credit card, PayPal, etc.).
• The Customer guarantees that all payment data provided is accurate. Mars Walker may request additional verification if necessary.
• In the event Mars Walker is unable to deliver your order within 56 days of placement, a full refund will be issued.

8.2 Refunds and Returns

• Mars Walker guarantees that all shoes will substantially conform to the specifications as detailed on the Website. Minor, non-material variations due to the handmade and custom nature of the product are not grounds for return or refund.
• Upon delivery, the Buyer must inspect the shoes for defects and conformity with the order. Returns are accepted only for defective or non-conforming shoes, provided that the shoes are unused, and the return is initiated within 30 days of delivery.
• Upon receipt of a compliant return, the purchase price and applicable shipping costs will be refunded using the original payment method.
• Due to the high degree of customization, bulk orders and custom orders in production (subject to Force Majeure events) are non-refundable unless Mars Walker is unable to ship the product within 120 days.
• Prototype and express prototype service fees are non-refundable due to the extreme personalization involved.

For detailed return instructions, please refer to the Returns section on our Website.

9. Intellectual Property Rights

The Customer acknowledges that Mars Walker owns all intellectual property rights in the Website, Services, and products—including all designs, concepts, patterns, and documentation—unless explicitly agreed otherwise in writing. The Customer is granted a limited, non-exclusive, revocable license to use and promote the products solely in accordance with this Agreement. This license does not confer any rights to reproduce, modify, or create derivative works except as expressly permitted.

Mars Walker reserves the right to use any content (including images, designs, testimonials, etc.) created or provided by Authorized Users for commercial purposes.

10. Exclusivity

Mars Walker holds exclusive rights for a period of seven (7) years from the publication (or submission) of a design to produce and distribute shoes or accessories created via our platform. The Authorized User grants Mars Walker a free license for the associated brand for five (5) years after publication.

While the Authorized User may sell shoes produced through Mars Walker via other channels, they must not produce or exploit the shoes through any party other than Mars Walker.

11. Confidentiality

Each party may receive Confidential Information from the other solely for the purpose of fulfilling its obligations under this Agreement. Confidential Information does not include information that:

• Is or becomes publicly known through no fault of the receiving party;
• Was lawfully in the possession of the receiving party prior to disclosure.
• Is independently developed by the receiving party without reference to the disclosing party’s Confidential Information; or
• Must be disclosed pursuant to law or a court order, provided that notice is given to the disclosing party where practicable.

Each party shall take reasonable measures to protect the confidentiality of the other’s Confidential Information. This obligation shall survive the termination of this Agreement.

1. Data Controller

Owner and Data Controller:
Eway Global Media & Tech, LLC/Mars Walker
Email: info@ewayglobalmedia.com

2. Overview of Personal Data Collection

Our application collects certain Personal Data from its Users for various purposes, including account access, analytics, communication, payments, and marketing. The types of Personal Data collected depend on the services you use and are processed as described below.

3. Categories of Personal Data and Processing Purposes

A. Access to Third-Party Service Accounts

• Facebook Account Access:
  
  • Permissions Requested: Access to Friend Lists; Contact Email; Offline Access; Publish to the Wall.
  • Purpose: To enable social login and sharing features.

• Twitter Account Access:
  
  • Personal Data Collected: Various types of data as specified in Twitter’s privacy policy.
  • Purpose: To facilitate account linking and social interactions.

B. Analytics

• Google Analytics (Universal Analytics):
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  • Personal Data Collected: Cookies and Usage Data.
  • Purpose: To analyze website traffic, improve user experience, and enhance service quality.

C. Contacting the User

• Contact Form:

• Personal Data Collected: Address; First Name; Last Name; Profession; Province/City/State; ZIP/Postal Code; and other data as specified in the privacy policy of the underlying service.

• Purpose: To respond to inquiries, provide support, and communicate important updates.

D. Mailing List or Newsletter

• Subscription Service:
  • Personal Data Collected: Email Address.
  • Purpose: To send newsletters, promotional materials, and service updates.

E. Content Commenting

• Facebook Comments Plugin:
  • Personal Data Collected: Cookies and Usage Data.
  • Purpose: To enable social commenting features and facilitate discussion on our Website.
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F. Handling Payments

• PayPal Integration:
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  • Personal Data Collected: Various types of data as specified in PayPal’s privacy policy (which may include payment details such as credit card information, bank account details, or other payment method information).
  • Purpose: To securely process payments for goods and services purchased on our Website.

G. Interaction with External Social Networks and Platforms

H. Interaction with Live Chat Platforms

• Zopim Widget:
  • Personal Data Collected: Cookies and Usage Data.
  • Purpose: To provide live chat support and enhance customer service.
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I. Managing Contacts and Sending Messages

• Mailchimp Integration:
  • Personal Data Collected: Email Address.
  • Purpose: To manage mailing lists and send communications to Users.

J. Registration and Authentication

• Direct Registration:
  
  • Personal Data Collected: City; Company Name; Country; Date of Birth; Email Address; First Name; Last Name; Password; Phone Number; Profession; Username; ZIP/Postal Code; and other data as specified by the underlying service.
  • Purpose: To create and manage your account, enable login, and personalize your experience.
• Facebook Authentication:
  
  • Personal Data Collected: Various types of data as specified in Facebook’s privacy policy.
  • Purpose: To simplify the registration and authentication process using your Facebook account.

K. Remarketing and Behavioral Targeting

• AdRoll Integration:
  • Personal Data Collected: Cookies and Usage Data.
  • Purpose: To provide targeted advertising and remarketing based on your browsing behavior.

4. Opting Out of Interest-Based Advertising

In addition to any opt-out features provided directly by the third-party services mentioned above, you can manage your tracking preferences through industry initiatives such as:

• YourOnlineChoices (EU)
• Network Advertising Initiative (US)
• Digital Advertising Alliance (US)
• DAAC (Canada)
• DDAI (Japan)
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These initiatives allow you to select your preferences for interest-based advertising. Additionally, the Digital Advertising Alliance offers an application called AppChoices to help control ad targeting on mobile apps. You may also adjust your device’s advertising settings to limit ad tracking.

5. Use of Collected Personal Data

The Personal Data we collect is used for purposes including but not limited to:

• Providing and Improving Our Services:
  Delivering the features and functionality of our Website, including access to third-party services and custom production tools.
• Selling Goods and Services Online:
  Facilitating transactions, processing payments, and arranging for delivery of purchased items. Payment-related data (such as credit card or bank details) is processed in accordance with the payment service provider’s privacy policies.
• Analytics and Marketing:
  Monitoring website usage, analyzing trends, and delivering personalized content and targeted advertisements.
• Communication:
  Responding to inquiries, sending newsletters, and keeping you informed about updates and promotions.
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6. Data Retention and Security

We implement reasonable technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. Your data is retained only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

7. Your Rights and Choices

You may have certain rights with respect to your Personal Data under applicable data protection laws. These rights may include:

• Accessing the Personal Data we hold about you.
• Requesting correction of any inaccurate or incomplete data.
• Requesting deletion of your Personal Data.
• Objecting to or restricting the processing of your Personal Data.
• Withdrawing consent where the processing is based on your consent.
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To exercise these rights, please contact us at info@ewayglobalmedia.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect and process your Personal Data. Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Eway Global Media & Tech, LLC/Mars Walker
Email: info@ewayglobalmedia.com

By using www.MarsWalker.Shop, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.